Privacy Policy WinMY 57

1 Introduction

WinMY 57 ("We", "Platform") is an online gaming platform operating in Malaysia. We understand that your privacy matters, and we take that responsibility seriously. This Privacy Policy ("Policy") explains how WinMY 57 collects, uses, stores, and protects your personal data when you use our platform.

This policy applies to all users who visit the WinMY 57 website, register an account, make deposits in MYR, or use any of our services — including live casino, slots, Baccarat, Sports Betting, e-sports, lottery, and progressive Jackpot.

WinMY 57 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We only process your personal data for legitimate, necessary purposes that are consistent with why it was collected. We do not process your data beyond what is required to provide you with the best experience as a member of our platform.

2 Personal Data We Collect

WinMY 57 only collects the personal data necessary to provide a safe and responsible gaming experience. The types of data we collect are as follows:

We may also collect information you provide voluntarily, such as feedback, reviews, or additional details submitted during the account verification process. All such information is handled with the same high standard of protection regardless of how it is collected.

3 How We Use Your Personal Data

WinMY 57 uses collected personal data solely for legitimate and necessary purposes. Below are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your member account on the WinMY 57 platform.
• Transaction Processing: Processing deposits and withdrawals in MYR via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, and CIMB Clicks.
• Identity Verification (KYC): Fulfils legal requirements to verify members' age and identity, preventing fraud and money laundering.
• Platform Security: Detecting and preventing suspicious activity, fraud, or the use of multiple accounts in violation of our Terms & Conditions.
• Customer Support: Responding to enquiries, resolving disputes, and providing technical assistance to our members.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may benefit from responsible gaming support.
• Marketing Communications: Sending promotional information, bonuses, and exclusive offers — only if you have opted in to receive them.
• Service Improvement: Analysing aggregated usage data to improve the gaming experience on our platform.

We will not use your personal data for any purpose beyond those stated above without your prior consent. All data processing is carried out on a valid legal basis, such as consent, contract, legitimate interest, or legal obligation.

4 Data Sharing with Third Parties

WinMY 57 does not sell your personal data to any party. However, in certain limited circumstances, we may need to share your information with the following parties:

• Payment Providers: Financial institutions and digital wallet providers that process your MYR transactions, including Malaysian banks and local digital wallet operators.
• Technology Service Providers: Companies providing technical infrastructure, hosting, and cybersecurity services for the WinMY 57 platform — all bound by strict confidentiality agreements.
• Malaysian Authority: Where required by law, court order, or a valid request from a law enforcement agency in Malaysia.
• Auditors & Legal Advisors: Professional parties that assist WinMY 57 in meeting its legal and regulatory obligations, subject to professional confidentiality requirements.

In the event of a company merger, acquisition, or asset sale, members' personal data may be transferred to the successor entity. You will be notified in advance should such a situation arise, and a new privacy policy will be announced with adequate notice.

5 Data Security

WinMY 57 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• 256-bit SSL Encryption: All data transmitted between your browser and WinMY 57 servers is protected with the highest level of encryption.
• Two-Factor Authentication (2FA): An additional security layer is available to protect your account from unauthorised access.
• 24/7 Monitoring: Our threat detection system operates around the clock to identify and block any suspicious activity.
• Internal Access Controls: Only authorised WinMY 57 personnel with a legitimate business need may access members' personal data.
• Regular Security Audits: Our platform undergoes regular independent security audits to ensure our protection standards remain up to date.

While we take all reasonable measures to protect your data, no system on the internet can guarantee absolute 100% security. You also play an important role in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

6 Cookies and Tracking Technologies

WinMY 57 uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login, session management, and security. Cannot be disabled.
• Analytics Cookies: Helps us understand how members use the platform for ongoing improvement. This data is processed in aggregate and anonymised form.
• Preference Cookies: Saves your preferences such as language and display layout for a more convenient experience.
• Security Cookies: Detects unusual login activity and helps prevent unauthorised access to your account.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of the WinMY 57 platform and your overall experience.

7 Data Retention

WinMY 57 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legislation.
• Communication Data: Customer support records are retained for 3 years for reference and dispute resolution purposes.
• Technical Data (Logs): Server logs and technical data are retained for 90 days for security and debugging purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised. If you request account deletion, data that is not required to be retained by law will be removed within 30 days of the request.

8 Your Rights as a Member

Under Malaysia's PDPA and the WinMY 57 Privacy Policy, you have the following rights regarding your personal data:

9 Children's Data Protection

WinMY 57 is a platform strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to:

• Immediate account closure without notice.
• Deleting all personal data belonging to that individual from our systems.
• Refunding any deposited funds, where applicable.

If you are a parent or guardian and believe your child under the age of 18 has registered an account on WinMY 57, please contact us immediately at support@winmy57.com so we can take the appropriate action.

10 Changes to the Privacy Policy

WinMY 57 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, technology, Malaysian legal requirements, or other operational reasons.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Notifying members via their registered email or an in-platform notice at least 7 days before the changes take effect.
• Display a prominent notice on the WinMY 57 homepage for an appropriate period.

Your continued use of the WinMY 57 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated policy. It is your responsibility to review this page periodically.

11 Contact Us

If you have any questions, concerns, or complaints regarding WinMY 57's Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

• Privacy Email: support@winmy57.com — Include "Privacy Enquiry" in the subject line for faster handling.
• Live Chat 24/7: Available directly on the WinMY 57 platform for immediate enquiries.
• WhatsApp: Number available via your account after logging in.

We are committed to responding to all privacy-related enquiries within 14 business days. For more complex cases, we will notify you within 3 business days that your enquiry is being processed and provide an estimated resolution timeline.